Warranty Policy

At MUSE of My Own, we are committed to delivering fine jewelry that meets the highest standards of craftsmanship. This Warranty Policy outlines the conditions under which we guarantee our pieces and how we handle manufacturing defects.

Warranty Coverage


We offer a 2-year limited warranty from the date of purchase. This warranty covers:

  • Broken clasps or links due to manufacturing faults
  • Loose or missing gemstones caused by defective settings

What the Warranty Does Not Cover


This warranty does not cover:

  • Normal wear and tear (e.g., scratches, dents from everyday use)
  • Damage resulting from accidents, improper care, or misuse (including exposure to chemically treated water, chemicals, or extreme conditions)
  • Lost or stolen items
  • Repairs or alterations performed by anyone other than MUSE of My Own

How to Submit a Warranty Claim


To file a warranty claim:

Contact our customer service team at hello@museofmyown.com with the following information:

  • Proof of purchase (e.g., receipt or order confirmation).
  • Detailed description of the issue.
  • Clear photographs of the item and the defect.

Our team will assess your claim and provide instructions on how to proceed.

If your claim is approved, we will repair, replace, or refund the item at our discretion.

Repair or Replacement

Repairs: If the issue can be resolved through repair, we will restore the item to its original condition.

Replacements: If a repair is not possible, we may replace the item with the same or a similar product of equal value.

Refunds: In cases where neither repair nor replacement is possible, we may issue a refund.

Shipping Costs for Warranty Claims

Customers are responsible for shipping costs to send the item to us for warranty evaluation.

Additional Warranty Information

Warranty coverage is valid only for the original purchaser of the item. Proof of purchase is required for all claims.

Any repairs or modifications made by third parties will void the warranty.

Contact Information


If you have questions or need assistance with a warranty claim, please contact us at:
Email: hello@museofmyown.com

This Warranty Policy is subject to change without prior notice. Please refer to this page for the latest updates.