Shipping Information
We prepare all orders within 48 business hours after they're confirmed — often sooner. During peak times (like holidays or special launches), it might take a little longer, but we’ll keep you updated.
Please note that original shipping costs, duties, and taxes are non-refundable. If you're returning something for a refund or exchange, you'll need to cover the return shipping. We’re unable to accept returns on items purchased at pop-up events or sample sales — these are final sale.
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Europe
Free Standard Tracked – 3–8 business days. All taxes and duties included — no extra fees on delivery.
Express Tracked – 2–3 business days. All taxes and duties included — no extra fees on delivery.
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United Kingdom
Free Standard Tracked – 4–9 business days. Taxes included, no customs duties apply. For orders over £135, customs duties may apply and are the customer’s responsibility.
Express Tracked – Premium courier delivery (2–4 business days). For orders over £135, customs duties may apply and are the customer’s responsibility.
Free Express Tracked (All-Inclusive) – Premium courier delivery (2–4 business days). All taxes and import duties are prepaid by MUSE of my own — no extra fees on delivery.
Duties & Taxes – MUSE of My Own is VAT-registered in the UK. For orders under £135, VAT is collected at checkout and no customs duties apply on delivery. For orders over £135, VAT is collected at checkout but import duties may be payable upon delivery unless Express Tracked (All-Inclusive) is selected.
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United States
Free Standard Tracked – Budget-friendly tracked delivery (5–9 business days). Orders under $800 USD ship duty-free — no customs fees on arrival.
Express Tracked – Fast tracked courier service (2–4 business days). Orders under $800 USD ship duty-free — no customs fees on arrival.
Duties & Taxes – For delivery to the USA, please note the duty-free threshold of $800 USD. Orders over this amount may incur additional duties and fees, payable upon delivery. MUSE of My Own is not responsible for these charges, these are customer’s responsibility..
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Canada
Free Standard Tracked – 4–9 business days. Taxes and duties not included; may be collected by local customs upon delivery and are the customer’s responsibility.
Express Tracked – 2–4 business days. Taxes and duties not included; may be collected by local customs upon delivery and are the customer’s responsibility.
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Rest of the World
Free Standard Tracked – Taxes and duties not included; may be collected by local customs upon delivery and are the customer’s responsibility.
Express Tracked – Taxes and duties not included; may be collected by local customs upon delivery and are the customer’s responsibility.