Refund Policy

Introduction
 

At Muse of Her Own, we strive to ensure your satisfaction with our products. If you are not completely happy with your purchase, our Refund Policy outlines the conditions under which you may return items and request refunds or exchanges. By shopping with us, you agree to the terms stated below.

Eligibility for Returns


To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging.

  • The return must be initiated within 14 days of receiving your order.

  • The product must be accompanied by the original receipt or proof of purchase.

  • Custom or personalized items, gift cards, and final sale items are not eligible for returns or refunds unless defective.

Right of Withdrawal 

You have the legal right to withdraw from your purchase within 14 days of delivery without giving any reason. To exercise this right, you must notify us in writing (email us at hello@museofmyown.com) within the 14-day period.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at hello@museofmyown.com with your order details and reason for return.

  2. Our team will provide you with a return authorization and instructions.

  3. Pack the item securely to avoid damage during transit.

  4. Ship the item to the address provided in the return instructions.

Note: The customer is responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be issued to your original method of payment within 5–10 business days.

  • Partial Refunds: In some cases, partial refunds may be granted (e.g., items not in original condition).

  • Rejected Refunds: If the item is not eligible, it will be returned to you at your expense.

⚠️ Important: Refunds are subject to a deduction of payment processing fees, which are non-refundable by our payment provider.

Note: Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item sent).

Exchanges

We offer exchanges for items that are defective or damaged. If you need an exchange, please email us at hello@museofmyown.com. Availability of replacement items may vary.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider, as posting times may vary.

  3. If you still have not received your refund, please contact us at hello@museofmyown.com

Gift Returns

If the item was marked as a gift at purchase and shipped directly to you, you may receive store credit for the value of your return. Once the item is received and approved, a gift card will be sent to you.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at hello@museofmyown.com with details and images. We will arrange a replacement or refund at no additional cost to you.

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at hello@museofmyown.com.